Harrison's Hatchery
Terms & Conditions
Effective Date: January 2026
Welcome to Harrison's Hatchery. By purchasing products from our website, you agree to the terms outlined below.
Harrison's Hatchery is a small family-operated farm and hatchery located in Olanta, South Carolina. We strive to provide healthy poultry, quality hatching eggs, and excellent customer service. Because we sell live animals and agricultural products, certain risks and variables exist that are beyond our control.
By placing an order, you acknowledge and agree to these policies.
Shipping Policy
We ship live chicks and hatching eggs within the United States where permitted by law.
Shipping dates are estimates and may be affected by:
- Hatch schedules
- Egg production
- Weather conditions
- USPS transportation delays
- Holidays and peak shipping periods
We reserve the right to delay shipment when temperatures or conditions may endanger the health of the birds.
Customers are responsible for providing accurate shipping information to include a phone number where USPS can call when the birds arrive.
Harrison's Hatchery is not responsible for delays caused by USPS or other carriers once a package has been accepted for shipment.
A tracking number will be provided to customer and it is customers responsibility to contact the local post office regarding pick up procedures.
Live Animal Disclosure
Poultry are living creatures and not manufactured products.
Despite our best efforts, factors beyond our control may impact health, performance, fertility, growth rates, egg production, and survival.
By purchasing live poultry, you acknowledge:
- Live animals carry inherent risks.
- Sexing accuracy is not guaranteed unless specifically stated. Our sexing guarantee is 90% accuracy.
- Color, feather patterns, comb types, and other traits may vary.
- Breeding outcomes cannot be guaranteed.
- Future egg production cannot be guaranteed.
Customers assume responsibility for proper care upon receipt.
Chick Arrival Policy
Customers should retrieve shipped chicks as soon as they are notified by their local post office.
Upon arrival:
- Inspect chicks immediately.
- Provide fresh water immediately.
- Place chicks in a properly heated brooder.
- Monitor for signs of stress.
Failure to provide appropriate care may affect the health and survival of the chicks and may void any applicable guarantees.
DOA (Dead on Arrival) Policy
We stand behind the quality of our chicks.
In the rare event of a Dead on Arrival (DOA) shipment:
Customers must:
- Notify us within 2 hours of receipt.
- Provide clear photographs of the shipping box and affected birds.
- Include order information.
Approved claims may be resolved through:
- Replacement chicks (when available)
- Store credit
Shipping charges are non-refundable.
Claims submitted after the required notification period may not be eligible for consideration.
Hatching Egg Disclaimer
Hatching eggs are extremely sensitive products.
Hatch rates can be affected by:
- Shipping vibration
- Temperature fluctuations
- Incubation practices
- Humidity levels
- Equipment performance
- Power interruptions
Because these factors are beyond our control after shipment, Harrison's Hatchery does not guarantee hatch rates on shipped hatching eggs.
Eggs are carefully packaged and shipped to maximize success.
Farm Pickup Policy
Customers selecting local pickup will be contacted when their order is ready.
For the health and safety of our flock:
- Pickup is by appointment only.
- Customers should remain in designated pickup areas.
- Access to poultry housing areas is restricted.
- We reserve the right to refuse entry to protect flock biosecurity.
Biosecurity Policy
Protecting flock health is one of our highest priorities.
Visitors may be asked:
- Whether they own poultry.
- Whether they have recently attended poultry swaps, auctions, or exhibitions.
- Whether they have visited another poultry facility within the past 72 hours.
We reserve the right to limit farm access during periods of heightened disease risk.
Refund & Cancellation Policy
Due to the perishable and live nature of our products:
Live Poultry
Orders may be canceled 10 days prior to shipment with a request for refund. Eligible refunds will be processed minus a 10% administration fee.
Once chicks have been shipped, orders cannot be canceled or refunded.
Hatching Eggs
Orders canceled before packaging may qualify for a refund.
Once eggs have been packed for shipment, refunds are unavailable.
Merchandise
Unused merchandise may be returned within 7 days of delivery.
Customer is responsible for return shipping unless the error was ours.
NPIP & Health Information
Harrison's Hatchery participates in the National Poultry Improvement Plan (NPIP).
Our flock health program includes:
- Regular flock monitoring
- Disease testing as required
- Biosecurity practices
- Record keeping
NPIP participation helps promote healthy poultry but does not guarantee that birds will never become ill.
Educational Information Disclaimer
Information provided on this website, social media pages, emails, and printed materials is intended for educational purposes only.
Poultry management practices vary based on location, climate, housing, feed programs, and individual circumstances.
Customers should consult appropriate agricultural, veterinary, or regulatory professionals when necessary.
Privacy Policy
Harrison's Hatchery respects your privacy.
We collect information necessary to:
- Process orders
- Communicate with customers
- Arrange shipping and pickup
- Improve customer service
We do not sell customer information to third parties.
Information may be shared with service providers necessary to complete transactions, including payment processors and shipping carriers.
By using our website, you consent to the collection and use of information as outlined in this policy.
Contact Information
Harrison's Hatchery
Olanta, South Carolina
Phone: 803-309-1646
Website: HarrisonsHatchery.com
